Policies

Delivery 

For Quebec, the applicable delivery charges are $10 for purchases under $80, and free for all purchases of $80 or more . Different conditions may apply for remote areas.

We are committed to preparing and sending orders within 4 working days, and the normal delivery times which are added are 1 to 7 working days.

Additional charges will apply for deliveries outside Quebec, do not hesitate to contact us to obtain a quote. Unfortunately, we do not ship our products internationally for sales license reasons.

The black fox is not responsible for lost, stolen or damaged packages. In the event of a customer error in the delivery address, additional costs may be charged to you to compensate for this error.

For any special request concerning an order, write to the address fox.noir@outlook.com

Refund 

Our goal is for our customers to be completely satisfied with each of their purchases. Thus, it will be our pleasure to discuss with you and resolve any problematic situation as soon as possible.

In such an event, please contact us within 10 days of receipt of your item to request a refund, credit or exchange. All merchandise must be returned to us at the customer's expense in order to qualify for a full refund, excluding delivery charges initially incurred upon purchase. Refunds will only be given on receipt of the goods.

In the case of an item that is damaged or has a manufacturing defect, please contact us within 10 days of receipt with supporting photos, and we will replace the item at our expense and as soon as possible.

In the case of a request to cancel an order, please notify us as soon as possible, because once the order has been shipped, you will have to assume the return costs in order to obtain a credit or a refund. .